Pharmaplus is part of the Retail Right Group
Effective Date: 1st June 2025 Last Updated: 4th June 2025
1. Introduction
Welcome to Pharmaplus. Protecting your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (pharmaplus.com.au) or interact with our services. By accessing our website or providing us with your information, you consent to the practices described in this policy.
2. What Information We Collect
We collect personal information that is necessary to provide you with our services, including but not limited to:
- Personal Details: Name, email address, postal address, phone number (if applicable).
- Account Information: Login credentials and preferences if you register an account.
- Transactional Data: Information related to purchases or services requested.
- Health-Related Information: If applicable, we may collect health-related details when providing pharmacy or wellness-related services.
- Device & Usage Data: IP address, browser type, cookies, and website usage analytics.
3. How We Use Your Information
We use personal information for the following purposes:
- To provide and improve our products and services.
- To respond to inquiries, process transactions, and send updates.
- To ensure compliance with legal and regulatory obligations.
- To personalise your experience on our website.
- To conduct marketing and promotional activities (where consent is provided).
4. Disclosure of Personal Information
We will not sell or rent your personal information. However, we may share it with:
- Service Providers: Third parties assisting in website management, payment processing, or customer support.
- Legal Authorities: If required to comply with laws or protect our legal rights.
- Business Transfers: In the case of mergers, acquisitions, or business reorganisation.
5. Cookies & Website Tracking
Our website uses cookies and tracking tools to enhance user experience. You can manage cookie preferences via your browser settings. Usage data may be collected to analyse trends, improve our website, and for security purposes.
6. Data Security & Retention
We take reasonable precautions to safeguard your personal information against unauthorised access, modification, or loss. Your data is retained only as long as required for our business and legal obligations.
7. Your Rights & Choices
Under Australian privacy laws, you have the right to:
- Access and correct your personal information.
- Withdraw consent for marketing communications.
- Request deletion of your personal data where legally applicable.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if privacy concerns arise.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Continued use of our website signifies acceptance of the latest version.
10. Contact Information
If you have any questions or concerns regarding your privacy, please contact us: support@pharmaplus.com.au